RETURN AND REFUND POLICY
1. Order Cancellation
Refunds & Cancellation may be initiated within 12 hours of purchase time as long as they are accompanied by proof of purchase. No order will be cancelled after 12 hours of placing your order.
We want you to be completely satisfied with your order on turet.in website. In the event, if you are not satisfied with the products provided, we will try to make it right, provided the reasons are honest and genuine and proved after investigation. Please contact us if you do not like your purchase for any reason.
2. Complaints and Grievances
In case if you have any product or post-delivery complaints/grievances, you must inform us within 3 days of having received the order. Suitable action will be taken accordingly.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us within 3 days from the received date.
3. Delivery Status
For any delivery-related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner. Suitable action will be taken accordingly.
4. Refunds and Returns
Only defective and damaged products* can be returned within 3 working days from the day of delivery.
The customer is liable to dispatch the courier to our warehouse in case of return. The refund amount will be processed within 15 working days.
*Kindly share the message/ image of the delivery confirmation or product condition (whichever applicable): For your (i) complaints/grievances and (ii) refunds/returns:
WhatsApp: +91 9988666366
Let us know why you are not satisfied and feedback. We will give you a refund or send out a replacement – whatever suits you best.